Unified Inbox (UIB) Named a Cool Vendor by Gartner in Unified Communications and Collaboration Technologies
Vendors selected for the Cool Vendor report are innovative, impactful, and intriguing
Singapore (September 19, 2018) — Unified Inbox Pte. Ltd. (UIB), a leading provider of intelligent IoT messaging technology, today announced it has been included in the list of “Cool Vendors” in the “Cool Vendors in Unified Communications and Collaboration Technologies” [i] report by Gartner, Inc.
According to Gartner [ii], “a ‘Cool Vendor’ is a small company offering a technology or service that is:
- Innovative — enables users to do things they couldn't do before
- Impactful — has or will have a business impact, not just technology for its own sake
- Intriguing — has caught Gartner's interest during the past six months”
Toby Ruckert, UIB’s CEO, said, “We consider our inclusion in the Cool Vendor report by Gartner to be confirmation of our mission to make human to machine communications simple. Our UnificationEngine® intelligent IoT messaging solves the problem of how to talk to cloud-connected software, services, chatbots, and devices. When people add our UnificationEngine-powered SmartContact® to their smartphone’s address book, they can talk to any connected ‘thing’ or service on over 20 of the world’s most popular communications platforms, including email, SMS, smart speakers, social media messaging and chat apps — such as WhatsApp, Facebook Messenger, WeChat, and many more.”
Ken Herron, UIB’s CMO, added, “With a SmartContact in your smartphone’s address book, you can talk via natural language voice and instant messaging to any device on any channel in any language with or without using the device’s native mobile app or a virtual assistant. Our customers wow us daily with how they use UIB’s SmartContact in their smart home, hotel, school, museum, enterprise, city, and other solutions that reduce costs, increase revenues, and delight their customers.”
According to Daryl Plummer [ii], Vice President and Gartner Fellow, "Being named one of Gartner's 2018 Cool Vendors means that one must stand out from the crowd. But it also means doing something worth doing. Being a Cool Vendor in 2018 is all about solving difficult problems in segments including banking and investment services, supply chain execution, and IoT security."
Gartner clients can access the full “Cool Vendors in Unified Communications and Collaboration Technologies” report on the Gartner website at https://www.gartner.com/newsroom/id/3883764.
Gartner Cool Vendor Disclaimer
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
We make human to machine communications simple.
UIB is a global software and services company. We invented the UnificationEngine® intelligent IoT messaging platform to solve the problem of how to talk to cloud-connected software, services, chatbots, and devices. Available now, global enterprises use UnificationEngine to transform their businesses’ results and government authorities, including smart cities, use UnificationEngine to transform their citizens’ lives.
Adding our UnificationEngine-powered SmartContact® to your smartphone’s address book, allows you to talk to any connected “thing” or service on over 20 of the world’s most popular communications platforms, including email, SMS, smart speakers, social media messaging and chat apps (including WhatsApp, Facebook Messenger, WeChat, and many more).
Our intelligent IoT messaging is helping home appliance manufacturers, hospitality companies, telecommunications providers, airlines, hospitals, and others to increase their revenues, decrease their costs, and delight their users. With a SmartContact in your smartphone’s address book, you can talk via natural language voice and instant messaging to any device on any channel in any language with or without the device’s native mobile app or a virtual assistant.
Mr. Ken Herron, firstname.lastname@example.org
Unified Inbox Pte. Ltd.
UIB UnificationEngine® Intelligent IoT Messaging
60-Second Intro Video to UIB's UnificationEngine® Intelligent IoT Messaging
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UIB makes human-to-machine communications as simple and as natural as human-to-human communications.
UIB created the world’s first and only, patented, fully-owned, end-to-end multi-channel conversational AI platform that serves as a universal translator and enables communications with any device or person independent of the language and underlying platform.
UIB pioneered the leading H2X* multi-conversational AI platform that provides total customer experience in an end-to-end solution with universal communications and interoperability:
- Removes friction and complexity;
- Integrates all commonly used communications technologies;
- Provides the ability to unify and translate across all channels and devices;
- Integrates with all major AI engines including Google Dialogflow, IBM Watson, Facebook Wit.ai, and others;
- Scalable and futureproof — new messaging platforms, AI engines, and connectors can be integrated once and then scaled across the platform; and
- Provides total privacy and customer data security.
*X = any combination of human, machines, devices, appliances, electronics, robots, sensors, cameras, systems, platforms, software, services, websites, mobile apps, IVRs, smart speakers, virtual humans, AR/VR systems, gaming systems, chatbots, voice bots, virtual assistants, and/or other “things” of the Internet of Things (IoT) with an available API.
UIB’s Independent Software Vendor (ISVs), chatbot builder, and solution developer partners use our APIs to access messaging channels and software communication platforms. With our APIs, they build solutions for transactional and A2P messaging, notifications and alerts, chatbots, virtual assistants, and other conversational user interfaces (including smart speakers, AR/VR, voice, and video). UIB works directly with each platform owner (i.e., we onboard our partners as official WhatsApp Independent Software Vendors (ISVs)). Our over 50+ connected platforms include WhatsApp (UIB is an official WhatsApp Business Solution Provider (BSP)), Apple Business Chat (UIB is an official Apple MSP), Google’s Business Messages (UIB is an official Google MSP), and many others including integrations into Salesforce, MS Teams, Cisco eGain, and many others.